Order Fulfillment Services: Complete Guide

Global retail e-commerce sales are estimated to have surpassed $5.7 trillion last year. Following this boom in e-commerce, order fulfillment service providers have gained tremendously. Order fulfillment services provide businesses with the ability to fulfill orders quickly and efficiently. Before going any further, let’s first understand more about this service and why is it so important for your business.

What is Order Fulfillment Service?

Order fulfillment service is a process of receiving, packing, and delivering the products purchased by customers. It involves various tasks including receiving orders, collecting payment information, picking and packing the products, and dispatching them to the right address.

After the order is dispatched, it is important to track its progress until it reaches its final destination. This ensures that customers get their orders in perfect condition and on time.

Steps Involved in Order Fulfillment Service

Listed below are the steps involved in order fulfillment:

1. Receive Orders

The first step for order fulfillment service providers is to receive the orders from the customers. This involves properly understanding the customer requirements and placing them into a database.

2. Collect Payment Information

Once the orders are received, it’s important to collect all the necessary payment information such as credit card details, billing address, etc., to complete the transaction.

3. Pick and Pack Products

After the payment information has been collected, the next step is to pick and pack the products. This involves retrieving the items from the warehouse, packing them appropriately for delivery, and labeling them with customer details.

4. Dispatch Orders

Once all the products have been picked and packed, they need to be dispatched to their respective destinations. This involves securely loading the products into a safe vehicle and ensuring that they are delivered on time.

5. Track Orders

Once the orders have been dispatched, it is important to track their progress until they reach their final destination. This helps in keeping customers informed about the status of their orders.

6. Returns

Order fulfillment services also involve dealing with returns. When customers are not satisfied with their orders, they can return them for a refund or exchange. The order fulfillment service provider needs to ensure that the returns are properly handled and that the customer is refunded the amount or the product is exchanged promptly.

In addition, order fulfillment service providers need to be prepared to handle any additional customer inquiries or requests they may receive.

Benefits of Using Order Fulfillment Service

Order fulfillment service helps businesses save time and money by streamlining the entire order fulfillment process. Moreover, order fulfillment services offer various benefits such as:

Enhanced Customer Experience

As consumers become increasingly demanding, businesses need to provide them with a smooth and seamless shopping experience. By partnering with an order fulfillment service provider, businesses can ensure products are delivered quickly and accurately. Moreover, customers will appreciate the convenience of having their orders delivered directly to their doorstep.

Improved Inventory Management

A third-party order fulfillment service will help businesses manage inventory more effectively. By outsourcing inventory management, businesses can free up valuable resources for other important tasks. Additionally, the service provider can ensure that all orders are filled accurately and on time.

Cost Savings

Order fulfillment services offer competitive rates, allowing businesses to save money on overhead expenses associated with storing and shipping products. Furthermore, by partnering with a reliable order fulfillment service provider, businesses can benefit from the latest technology and processes for better efficiency.

Reduced Delivery Time

Order fulfillment services help reduce delivery time, as they can quickly pick and pack orders and dispatch them on time. This helps businesses provide faster delivery times for their customers, which is essential in today’s competitive environment.

Real-Time Order Tracking

With order fulfillment services, businesses can easily track orders and keep customers informed of their progress. This helps improve customer satisfaction and build long-term relationships with them.

Improved Scalability

As businesses grow, so does the order volume. A third-party order fulfillment service can help businesses scale quickly and efficiently by providing the necessary resources to handle increased orders.

Factors to Consider When Selecting an Order Fulfillment Service Provider

When choosing an order fulfillment service provider, there are a few important factors to consider, such as:

Cost: Determine the cost of each service offered and compare it with your budget.

Services: Check if the provider offers services such as warehousing, pick and pack, shipping, customer service, etc. that you may require.

Location: Choose a provider that is close to where your customers are located for faster delivery times.

Customer Reviews: Read online reviews to find out what other customers think about the provider’s services.

Technology: Make sure that the order fulfillment service provider uses the latest technology for better accuracy and efficiency.

Quality Control: Check if the service provider has a quality control process in place to ensure orders are fulfilled accurately and on time.

By considering these factors, businesses can ensure that they select a reliable order fulfillment service provider that can meet their specific needs.

Grow Your Business With Order Fulfillment Service

With an order fulfillment service, businesses can streamline their operations and improve customer satisfaction. By outsourcing inventory management, you may be able to save money while also reducing delivery times to provide customers with a better shopping experience.

Moreover, with improved scalability and real-time tracking, businesses can ensure that orders are filled accurately and on time. Ultimately, an order fulfillment service can help your business grow by providing reliable and cost-effective solutions.

Order fulfillment services provider Print Bind Ship (PBS) offers best-in-class e-commerce fulfillment services. Its single-source fulfillment solution retains customer data, provides intelligent retargeting of customers, and ships orders across the world within 24 hours of order processing. Learn more here!


What are the four types of order fulfillment services?

The four types of order fulfillment services are dropshipping, warehousing and distribution, pick and pack, and last-mile delivery.

What is the difference between logistics and fulfillment?

Logistics is the actual process of transportation, while fulfillment is the process of getting goods from one point to another. Logistics involves planning and organizing the movement of goods from one location to another, while fulfillment involves taking orders from customers, packing them into shipments, and then delivering them to their destination.

What is the difference between order processing and order fulfillment?

Order processing is the first step in order fulfillment, where orders are received and payment is processed. This includes verifying customer information and billing information, as well as ensuring that payment has been received.

Order fulfillment is the next step, where the product or service requested by the customer is fulfilled and shipped. This involves picking, packaging, labeling, and shipping products to customers, as well as providing tracking information and customer service inquiries.

What is a fulfillment fee?

A fulfillment fee is the cost associated with order fulfillment services. This can include warehousing, packing, shipping, and customer service costs. Depending on the size of the business and the volume of orders, a company may offer different rates for these services.